The Ministry of Transport of Georgia has approved rules for passenger railway transport. The regulation establishes clear procedures for passengers of the Georgian Railway and specifies how compensation can be claimed in case of train delays or baggage issues.
If a passenger experiences a delay on a Georgian Railway train, they can file a claim for compensation. The regulation outlines the necessary steps and documentation required to receive compensation.
If the delay occurs during the train's scheduled stop, the passenger can choose one of several options: receive a full refund of the ticket price, get a free ride on the next train, or receive a discount on the ticket price.
The new rules also regulate compensation for lost or damaged baggage during the journey. Passengers can claim reimbursement or replacement of their belongings.
These new regulations aim to improve passenger rights and service quality on Georgian Railway trains, ensuring a better travel experience for all passengers.